Every year we ask our customers to give us a feedback regarding our performance. We use this feedback to evaluate our customers' satisfaction regarding delivery time, quality of communication, quality of compounds and service. Additionally the results are used to identify areas for improvements.

Custom synthesis and chemical contract research is a complex and risky service with sometimes unsure results. ChiroBlock covers the risk with its contract model "Fee for Results". This is very important when it comes to first-time synthesis of hardly accessible compounds. Our customers benefit from calculable costs & risks.

Open and proactive communication is the key to a high customer satisfaction. We are convinced that this is crucial for a successful completion of a synthesis project with the customers having the results they were looking for. We are working on the improvement of our communication every day.

Next to a high satisfaction rate for our communication, reporting and service quality, our customers seem to be very happy with the quality of the delivered compounds. While all the figures look good to excellent, we still see potential for improvement in the fields of pricing and delivery time.

There is one fact we are very proud of: 100% of our customers would recommend ChiroBlock without hesitation.

Results in detail:

What Customers said:

Researcher (Salford University): "Thank you soooo very much for the prompt and efficient responses from your side….the speed at which things happened are very impressive!!"

Associated Director Formulation (Biopharma): "Thanks a lot of the excellent synthesis work and delivery time."

Product Development Management (Crop Science): "Just to add to the form that we were very happy with the help and service provided by Chiroblock GmbH. I look forward to working with you more in the future."

Sourcing Specialist (CRO): We are pleased to have received the component we ordered from your company. We are very satisfied with the delivered work, even more so, since the component is a perfect match with the unknown ion we suspected it to be!